Payment

Pay securely with PayPal, credit card, Apple and Google Pay. We accept payments by Visa, Mastercard, Maestro, JCB, Diners Club, American Express.

Our prices do not include value added tax (VAT), import duties or other taxes and charges. You may be charged customs duties and taxes according to the law of your country.

If you have trouble with payment, please contact us at support@playtronica.com, we will help you. We will solve your problem faster if you send us a screenshot of the issue.

We work with an authorized payment agent to check directly with your bank that the card is valid for purchases. We accurately process your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high security level and will not be read by external parties.

Shipping policy

We ship our devices worldwide. Our prices do not include value-added tax (VAT), import duties or other taxes and charges.

We usually process orders within 1-3 business days after purchase (excluding holidays). This time can increase up to 10 business days during sale campaigns. Accuracy of delivery address and contact information provided influence the delivery timings (and possibility of delivery).

Please note, that we can't correct any delivery or contact information, after the order is placed.

Learn more about delivery options and timing below.

- Express shipping (3-7 days). Cost: 26-45€. Available for the following countries:

Andorra, Australia, Austria, Belgium, Canada, China, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, India, Indonesia, Ireland, Italy, Japan, Jordan, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Monaco, Netherlands, New Zealand, Norway, Palestinian Territories, Poland, Portugal, Philippines, Romania, San Marino, Saudi Arabia, Singapore, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam.

- Fast shipping (7-12 days). Cost: 13-19€. Available for the following countries:

Australia, Austria, Arabia, Armenia, Azerbaijan, Belgium, Canada, China, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Indonesia, Ireland, Italy, Japan, Macao SAR, New Zealand, Norway, Poland, Portugal, Romania, Saudi, Singapore, Spain, South Korea, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Kingdom, United States.  

- Courier delivery (12-30 days). Cost: 13-15€. Available for the following countries:

Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Afghanistan, Bahamas, Bahrain,  Bangladesh, Barbados, Belize, Belarus,  Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Cambodia, Chile, Costa Rica, Cyprus, Curaçao, Czechia, Egypt, Faroe Islands, French Guiana, French Polynesia, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Guinea, Hungary, Iceland, Iraq, Isle of Man, Israel, Jamaica, Jersey, Latvia, Maldives, Malta, Mexico, Montenegro, Moldova, Morocco,  Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Serbia, Slovakia, Slovenia, Sri Lanka, Tunisia, Turkey, United States (U.S. Virgin Islands), Uruguay, Vatican City, Venezuela, Yemen.

- Expedited Russian Post (5-14 days). Cost: Free. Available for the following countries:

Russia.

Please note

- We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature. In this case we can refund the device cost, but not the delivery cost.

- We are not responsible for incorrect addresses entered into our shipping form. Once your order is placed, we can't correct the delivery address.

- We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs, strikes or local problems of delivery companies.

- We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.

We ship our devices worldwide.

We don't ship to some countries due to COVID-19 and its restrictions. Once delivery becomes possible, we will announce it in email and social media.

Currently, we ship from Russia and Hong Kong, but we plan to export from other countries very soon.

We usually ship orders within 1-3 business days after purchase (excluding holidays). This time can increase up to 10 business days during sale campaigns.

Delivery takes between 3 days and 1 month after shipment, depending on your location and delivery tariff chosen.

Please be aware that COVID-19, weather, shipping holidays, peak shipping seasons, and incorrect billing information can delay your order's shipment.

Once you have placed an order, we will send you a confirmation email. After your package has left our warehouse, we will send you another email with the tracking number. After you have received your tracking number, you can follow the delivery stages on the shipping companies website to estimate when your product will arrive.

Please note, that we can't correct delivery address, after the order is placed.

If, for some reason, your parcel isn't delivered within 12 weeks, then please contact us via email support@playtronica.com, and we will send another order out to you ASAP.

For all countries (except Russia):

Parcels are delivered to the recipient's home directly.

For Russia:

Parcels are usually delivered to the post office in your given Postal code.

Post offices sometimes don't send notifications when the parcel arrives, so be sure to check order updates via the tracking number every week until it comes.

__________________________________________________________________

If you have trouble with delivery, please contact us at support@playtronica.com, we will help you. We will solve your problem faster if you send us a screenshot of the issue.

Returns and exchanges

You can return unused devices within 30 days after the delivery date. Exchange of a Playtronica device is possible only within 90 days period after delivery.

Returns are only accepted within 30 days after the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The customer covers the cost of delivery of the returned package.

Exchange can be done within 90 days after the delivery date.

If you believe you have a defective product, please contact us at support@playtronica.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3-10 business days (excluding holidays).

Contact us

If you have any questions, write us to: support@playtronica.com